Saturday, June 23, 2012

Is Your Headset Costing You Business?

By Lisa Demming


Each and every business is made up of some form of communication and when done correctly it could be the backbone of your business success. Regrettably we're so wrapped up in the other areas of our business building we often neglect the importance of verbal communication. With the headset technology that we have available to us these days we have the best equipment available to us to get our verbal message out, yet we often under estimate it.

To get you on the right track of thinking of how your headset equipment that you are utilizing in your location of business at the moment could possibly be costing you money, you need to do a fast review. To start with exactly where are you using these communication devices at the moment? Are you making use of a telephone headset, is your office staff using them when speaking on skype or some other network through the net? In either case you might be utilizing them for verbal contact most likely with clientele, suppliers and also interoffice conversation. These are all money areas of your business.

Now what is the quality of these pieces of equipment? Chances are you paid good cash for the telephone systems as well as your computers, but there is certainly also a great opportunity that you opted for what you thought were some savings on your wireless headsets components by buying a lesser quality kind.

This small saving could possibly be costing you a lot more than you feel. If you are not speaking to your clientele in a clear and concise way where they can hear your message distinctly then you might be losing out on a great deal of sales your potential. A poor quality headset can even detract from the excitement of your voice. If you are not coming across excited and enthusiastic in your sales message, then you've lost some significant influence. If your head communication device is full of static or keeps fading out your customers are almost certainly focusing on this irritation instead of the excellent item you're telling them about.

These modes of communication are not just for speaking either but play a huge component in what we hear. If you cannot detect the hesitation in your customer's responses, or your secretary is not able to retrieve the correct messages this is all damaging to your business. Every little bit impacts your profit margin. It's frequently these small things that make a big difference in these profit margins since they are accumulative.

The excellent news is that even buying a high quality wired headsets is not a huge expenditure. You have a lot to select from, but now that you are a little bit more communication savvy you are going to give some thought as to which of these choices will serve your business wants the most effective. This can put a stop to the profit you are losing simply because there was a breakdown in the client communication, all due to a bad telecommunications device.




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